Email:support@shipanvil.com Response time: within 24 hours on business days
(Mon–Fri, Central European Time).
Before you write
Most questions are answered by the in-app Help page (StockPilot →
Help in your Shopify admin): how rules are resolved, why an item is not
monitored, plan differences, and what to do when stock numbers look
off (Settings → Data → Resync inventory now).
To help us help you faster
Your .myshopify.com domain (we cannot look anything
up without it).
What you expected, and what happened instead.
If it concerns a specific item: the product name or SKU, and the
location.
A screenshot if the issue is visual.
Common quick fixes
Stock numbers look wrong — Settings → Data →
“Resync inventory now” forces a full re-import.
No alert emails — check the notification email
in Settings, your spam folder, and that a rule matches the item.
Instant alerts are part of the paid plans; digests work on every
plan.
Item not monitored — the Free plan watches the
first 30 SKUs at 1 location; inventory tracking must be enabled
on the variant in Shopify.
Feature requests & bugs
Both are welcome at the same address — feature requests genuinely
shape the roadmap, and confirmed bugs are prioritized ahead of any
feature work.